Returns Policy
Due to the nature of our product, we do not accept returns for reasons related to personal taste preferences or opened bottles. The client is responsible for reviewing and verifying all articles related to their order, including quantity and quality.
We will accept returns or offer replacements in the following cases:
- The wine is corked or clearly spoiled.
- You received the wrong product.
- Your order was damaged in transit.
- The product was improperly sealed upon delivery.
All claims must meet the conditions outlined below.
How to Submit a Claim
To initiate a return or claim, please contact us within 48 hours of receiving your order.
Please include the following:
- Order number.
- Description of the issue.
- Photo(s) of the bottle, label, and any visible damage or defect.
Send your claim to:
- hello@fogandvine.com
- WhatsApp: +1 809-330-3907
We do not formally accept complaints made via social media.
Claims Review Process
We review all claims within 2-3 business days. If approved, you may receive:
- A replacement bottle
- A store credit for future purchases
- A full or partial refund, depending on the issue
We reserve the right to deny claims that do not meet our policy conditions or show signs of misuse.
Return Logistics
If a physical return is required:
- Returns must be made with original packaging (when possible)
- Pickup or drop-off options will be coordinated case by case