What Information We Collect
We collect personal information you voluntarily provide us when you:
- Create an account or place an order
- Subscribe to our newsletter
- Contact us via email, forms, or Whatsapp
- Book an appointment for a tasting or consultation
- RSVP or attend one of our events (online or in-person)
This may include:
- Full name
- Email address
- Phone number
- Shipping/billing address
- Payment details (processed securely via third parties)
- Tax ID, Cedula, or RNC (for invoices with NCF)
- Date/time of appointment or event registration
- Event participation details (e.g., preferences, dietary needs if provided)
We also collect anonymous data through cookies and website analytics (e.g., IP address, browser type, visit duration).
How We Use Your Information
We use your data to:
- Process and ship orders
- Issue invoices and comply with fiscal regulations
- Manage event reservations and tasting room appointments
- Respond to customer service inquieries
- Send order updates, offers, and newsletters (with your consent)
- Improve website performance and user experience
Sharing Your Information
We do not sell or rent your personal information. We only share your data with:
- Trusted third-party services (e.g., payment processors, delivery couriers, Odoo)
- Government or tax authorities when legally required (e.g., NCF invoicing in the Dominican Republic)
All partners are contractually obligated to protect your data.
How We Protect Your Data
We use secure technologies and encrypted connections (SSL) to protect your information. Access to customer data is restricted to authorized personnel only.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data (unless required for tax/legal purposes)
- Withdraw consent from marketing emails at any time
To exercise these right, please contact us at hello@fogandvine.com
Cookies
Our website uses cookies to enhance your browsing experience and understand usage patterns. You may disable cookies in your browser settings, though this may limit certain site features.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with updated effective date.
Last updated: June 21, 2025